Accessibility statement for Edinburgh Sport OpenPlay Flow (front end)
Website accessibility statement inline with Public Sector Body (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018
This accessibility statement applies to: https://edinburghsport.bookings.flow.onl/
This site is run by Sport and Exercise at the University of Edinburgh. It uses the third-party system Flow, supplied by OpenPlay. We want as many people as possible to be able to use this application. For example, that means you should be able to:
Zoom in up to 200% without the text spilling off the screen
Navigate most of the system by keyboard when the site is not magnified
Customise most colours and fonts using browser settings
Navigate most of the site using voice recognition software such as Dragon
We’ve also made the website text as simple as possible to understand. However, some of our content is technical, and we use technical terms where there is no easier wording we could use without changing what the text means.
Customising the website
AbilityNet has advice on making your device easier to use if you have a disability. This is an external site with suggestions to make your computer more accessible:
AbilityNet - My Computer My Way
With a few simple steps you can customise the appearance of our website using your browser settings to make it easier to read and navigate:
Additional information on how to customise our website appearance
If you are a member of University staff or a student, you can use the free SensusAccess accessible document conversion service:
How accessible this website is
We know some parts of this website are not fully accessible:
Not all colour contrasts meet the minimum standards
Some error messages may not be fully accessible
Error messages could be provided in more cases and be more meaningful
Some form fields are not labelled correctly
Some pop up messages disappear after a few seconds without user interaction
Reflow is not enabled up to 400% without loss of content
Not all content can be reached when navigating with keyboard when the site is magnified above 200% and with regards to the map.
Selection displays are not always clear for users who rely on keyboard navigation
Keyboard navigation does not always follow a logical sequence
Some selection displays are fully obscured by other content on the site when the site is magnified
There is some moving content that cannot be stopped or paused by the user
The website is not fully compatible with assistive software
There are examples of information conveyed by colour only
Not all non-text content may have appropriate alternative text
Some links open in new tabs and as pop ups without warning the user
Some links do not have meaningful hypertext
There is some functionality that requires the users to drag with a mouse without an alternative
Feedback and contact information
If you need information on this website in a different format, including accessible PDF, large print, audio recording or braille:
email: se.it.support@ed.ac.uk
address: Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
We’ll consider your request and get back to you in 5 working days.
Reporting accessibility problems with this website
We are always looking to improve the accessibility of this website. If you find any problems not listed on this page, or think we’re not meeting accessibility requirements, please contact:
email: se.it.support@ed.ac.uk
address: Pleasance Sports Complex | Edinburgh Sport | University of Edinburgh | 46 Pleasance | Edinburgh | EH8 9TJ
We’ll consider your request and get back to you in 5 working days.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint please contact the Equality Advisory and Support Service (EASS) directly:
Contact details for the Equality Advisory and Support Service (EASS)
The government has produced information on how to report accessibility issues:
Reporting an accessibility problem on a public sector website
Technical information about this website’s accessibility
The University of Edinburgh is committed to making its websites and applications accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance Status
This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 AA standard, due to the non-compliances listed below.
The full guidelines are available at: Web Content Accessibility Guidelines (WCAG) 2.2 AA standard
Non accessible content
The content listed below is non-accessible for the following reasons.
Noncompliance with the accessibility regulations
The following items to not comply with the WCAG 2.2 AA success criteria:
Not all non-text content has appropriate alternative text
Keyboard navigation does not always follow a logical sequence
Some information is conveyed by colour only
There were colour contrast issues identified
Reflow is not enabled up to 400% without loss of content
Not all content is accessible when navigating by keyboard only
There are pop up messages that disappear after a few seconds without user interaction
There is some moving content that cannot be stopped or paused by the user
Not all links have meaningful hypertext
It’s not always easy to identify where you’ve tabbed to
In some cases keyboard and assistive software focus is fully obscured by other content on the site
Some functionality requires the user to drag with a mouse and there is no keyboard alternative to this
Some links open as pop ups or new tabs without warning the user
Not all error messages are fully accessible, input messages are not provided to indicate mandatory fields and error messages could be more meaningful
The site is not fully compatible with screen readers and speech-to-text technology, e.g., buttons do not have discernible text
We are working towards solving these problems within our control and expect significant improvements by July 2027. The site uses the third party system Flow provided by OpenPlay.
Disproportionate burden
We are not currently claiming that any accessibility problems would be a disproportionate burden to fix.
Content that’s not within the scope of the accessibility regulations
The site contains a map application which is not fully accessible with all assistive technologies. However, maps are currently not within the scope of the regulations.
There is a lot of additional information available in different formats including maps to download and information in the AccessAble - UoE app available for iOS and Android.
The following items do not comply with the WCAG 2.2 AA success criteria:
Not all non-text content presented to users has alternative text
Colour is used as the only visual means of conveying information, indicating an action, prompting a response, or distinguishing a visual element
Not all content is accessible when navigating by keyboard only
Some functionality requires the user to drag with a mouse and there is no keyboard alternative to this
The site is not fully compatible with assistive software
What we’re doing to improve accessibility
We are working towards solving these problems within our control and expect significant improvements by June 2027. The site uses the third party system Flow provided by OpenPlay. We have reported the accessibility errors to the supplier and will continue to work with them to seek improvements and solutions.
While we are in the process of resolving these accessibility issues, we will ensure reasonable adjustments are in place to make sure no user is disadvantaged. As changes are made, we will continue to review accessibility and retest the accessibility of this website.
Preparation of this accessibility statement
This statement was prepared on 9th July 2026. It was last reviewed 9th July 2026.
The website was last tested in July 2026. The testing was carried out by the Disability Information Service at the University of Edinburgh using both automated and manual methods. The site was tested on a PC, primarily using Google Chrome alongside Mozilla Firefox and Microsoft Edge.
Recent world-wide usage levels survey for different screen readers and browsers shows that Chrome, Mozilla Firefox and Microsoft Edge are increasing in popularity and Google Chrome is now the favoured browser for screen readers:
WebAIM: Screen Reader User Survey
The aforementioned three browsers have been used in certain questions for reasons of breadth and variety.
We ran automated testing using AXE (Google Chrome extension) and then manual testing that included:
Spell check functionality;
Scaling using different resolutions and reflow;
Options to customise the interface (magnification, font, background colour, etc);
Keyboard navigation and keyboard traps;
Data validation;
Warning of links opening in new tab or window;
Information conveyed in the colour or sound only;
Flashing, moving or scrolling text;
Use with screen reading software (for example JAWS);
Assistive software (TextHelp Read and Write, Windows Magnifier, ZoomText, Dragon Naturally Speaking, TalkBack and VoiceOver);
Tooltips and text alternatives for any non-text content;
Time limits;
Compatibility with mobile accessibility functionality (Android and iOS);
Any drag functionality and alternatives;
Consistent help function;
No need to re-enter data already submitted;
Any cognitive tests.